Knowledge Base
What we have written about Salesforce
Questions we meet in the field, approaches that hold up in practice and the things worth knowing before you decide. Working notes rather than marketing copy.
How Salesforce pricing works
Licence cost and implementation cost are two different things. What drives each of them, which line items surprise people later, and the five questions to answer before you budget.
ReadWe bought Salesforce but nobody uses it
Seven reasons we meet again and again in abandoned CRM implementations, with what to do about each one. Usually the problem is not the licence.
ReadWhat to watch for in ERP integration
Ownership, direction, frequency, matching keys and error handling. The decisions that determine whether an integration is trustworthy, drawn from projects that went both ways.
ReadSales Cloud vs Service Cloud
Both run on the same platform but solve different problems. Which one to start with, and when you genuinely need both.
ReadWhat is Agentforce and where does it pay off?
Where Salesforce’s AI layer delivers, where it wastes money, and the questions to settle before you build anything.
Read10 questions to ask when choosing a CRM
Salesforce is not the right answer for every company. Ten questions to answer honestly before you commit to any platform.
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